Here you’ll find answers to our most asked questions. We have been in business sense 2013. All product that you see on this web site are shipped to you directly from the press right here in Canada. We are not “We are on demand (POD)” digital printing company. 95% of our t-shirts are printed with high quality inks that are able to withstand time and the print will last longer than shirt itself.
ORDERS
What currencies do I pay with?
How much does shipping cost?
Shipping within Canada is FREE for orders over $65 (for limited time). Flat rate of $12 applies for Canadian orders less than $65. Shipping to USA is FREE for orders over $100. Flat rate of $15 applies for USA orders less than $100.
Do you ship internationally?
No. We currently only service Canada & USA
When do I receive my order?
We dispatch all orders within 1-3 business days. Orders are not shipped on the weekends or holidays. You can also track your package on Canada Post web site. Sometimes items may be out of stock and we apologize ahead of time if we cannot fulfill your full order. If an item is unavailable we will authorize funds return within 24-48 hours from order placement.
Can I track my order?
Yes, you can track your order on Canada Post web site.
CUSTOMER SUPPORT
Can I change my order?
We start working on your order as soon as it is placed, we are a POD business and once we receive you order it is sent to the press so you will not be able to cancel it. If you would like to make any changes, please make the changes before you place your order . Once an order has been placed it cannot be cancelled and our return policy will apply.
Can I add items to my order?
Unfortunately we cannot add items to an existing order. Please place a new order for the item. We’ll be happy to waive shipping on this additional order if the original order hasn't been shipped yet.
Did my order go through?
An order confirmation is sent to your email immediately after the order is placed. Check your inbox and junk mail. If it is missing, chances are that your order did not go through correctly. Please contact us and we’ll sort it out!
I did not receive an order confirmation.
As soon as your order is placed, an order confirmation goes to the email address you entered in the checkout. If it is missing, double check your spam folder and add orders@redbeaks.com to your contact book for future purchases. If it’s still missing, chances are there was something wrong with the order. Conact us and we’ll sort it out for you.
My order is missing.
Go to our contact us and we will sort it out for you.
How can I return an item?
Redbeaks.com wants you to be delighted with our products. If you are not completely satisfied with your purchase we can do refund however some restrictions apply, since some items are not returnable, so please go to contact page upon receipt of your shipment or before pick up to contact us first.
1. Items for return must be received within 14 days of contacting us.
2. The refund will be posted onto the original payment method used at time of purchase.
3. All items must be clean and unwashed with all tags attached. Once any item has been opened, and worn and/or washed it cannot be returned or exchanged.
4. All jewelry, headwear, socks, under garments and sale items are FINAL SALE.
5. Copy of the original receipt must be included.
6. Return shipping costs are the responsibility of the buyer.
7. Please use a trackable method of shipping - we will not be held responsible for packages lost in transit.
8. All returns take approximately 2-3 business days to be processed.
Any item(s) being returned that are NOT in original condition will be sent back at the customers expense.
If the item has a manufacturing defect, we will be glad to exchange it for you. The shipping charge will be waived on replacements.
PRODUCTS
How do sizes work?
Our garments come in multiple fits, including regular fit, slim fit, junior fit, etc. A sizing guide is available for each product. You can view it on the product page.
Should I expect any shrinkage?
Most items are preshrunk but they may shrink a little during the washing and drying process.
What are the care instructions?
Most of our garments should be washed in cold water inside out and tumbled dry on low heat to preserve the print. Machine wash according to instructions on care label.
What printing process is used?
We use DTF and Sublimation.
